IT Support Engineer
Job Description
Company Description
ZEMS IT, is a leading online shopping platform. Specializing in a wide range of electronics, ZEMS offers a comprehensive selection of laptops, desktops, gaming computers, printers, scanners, projectors, PC components, tablets, and more. We cater to discerning customers looking for high-quality electronics at competitive prices.
Role Description
This is a hybrid role for an IT Support Engineer. The Information Technology Support Engineer will be responsible for providing technical support, troubleshooting issues, managing system administration tasks, and offering help desk support. The engineer will also be tasked with ensuring a seamless and efficient technical operation for our users.
Qualifications
Proficient in Technical Support and Help Desk Support
Strong skills in Information Technology and System Administration
Experience in Troubleshooting technical issues
Excellent communication and problem-solving skills
Ability to work independently and remotely
Previous experience in a similar role is a plus
Bachelor’s degree in Information Technology, Computer Science, or a related field
Key Skills and Requirements
▪ Excellent knowledge of Office 365 and MS Operating Systems
▪ Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange
▪ Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies
▪ Experience using ITSM tools such as ServiceNow
▪ Proven ability to troubleshoot and resolve both hardware and software technical issues
▪ An enthusiastic commitment to delivering and maintaining a positive End-User Experience.
▪ An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big
▪ Excellent customer relations skills
▪ Excellent communication skills, both written and verbal, together with polite telephone manner
▪ Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge
▪ Well organized and able to priorities workload
▪ Collaborative and community focused
▪ Friendly and positive attitude
▪ Own visa (preferable)
Please submit your CV on ZEMS IT Website’s Careers page.